UPDATE UPDATE----Read below for full story.
If you've been following my blog and wonder what is the fix for this annoying problem with the 2014 Jeep Grand Cherokee Limited Radio Navigation problems I have some details.
It seems the model has a switch in the rear view mirror that is calling 911 upon shutting the car off. The long term fix is to replace the part without the switch...I'm thinking that it will not fix it still.
For the short term fix, if any of you are suffering here it is. When the issue arises you just press down at the same time the volume dial and the mute dial. The two dials at the same time. Hold until it reboots. It's a dealer refresh. TADA it will fix it. Mine is having the problem each time the car stops now. Anyhow hope this helps someone out because it's driving me mad. I want this truck GONE!
FULL STORY
My family has owned more Jeep Grand Cherokees than you can imagine. We've had SRT8s, limited, diesel, fully loaded, etc. My hubby loves to always have the latest model!
Most recently we traded in the HORRIBLE Dodge Journey, I hated it and it was fully loaded but still just awful and really poor gas mileage. Well we traded it in for another 2014 JEEP GC. We only had positive experiences so here we go again.
Well not this time. Our brand new fully loaded JGC 2014 has been a real lemon! From onset, the truck upon shutting down will keep running electronics (the dash, radio, uconnect, gps, etc).
We have taken it to be serviced at 3 dealers in Canada (Ontario) over the last few months. They perform software updates, replaced the battery (because it died as it can't stop running) and troubleshooting. OH the battery was replaced two times within a few weeks. They said the first was defective. Really, brand new and defective. Honestly JEEP!!!
TOTAL INCONVENIENCE!! Most recently over the holidays, we took it back again because it just won't stop running. They had it for 2 weeks and assured us it was fine. The dealer provided us with a rental truck very basic, but we are paying
to drive this JGC, so I really want this problem fixed! So we got the truck back and drove it a few days. All of a sudden I noticed the dash would stay on for a long period when I turned the vehicle off. I knew it was a a matter of time.
After a few times of turning the truck on/off, there it goes again. All electronics keep running expect the engine of coarse. Took it back to the dealer got a basic pick up this time (blah) and waiting for next steps.
Honestly at this point I just want them to take it and I will go get a Suburu or Kia. I am sick and tired of my JGC!!!!
UPDATE: I contacted head office and opened a case. SO their tech' team is saying the problem is the Rear View Mirror. In the US models it has a call 911 option. Although the Canadian version doesn't come with this feature, the component is still alive. So for some odd reason they feel the car upon shut down every so often the truck dials 911 and the electronics won't shut off.
They don't know why this happens, but they feel this is the problem and a new mirror without this 911 feature will cure my issue! I am waiting for the part and for my truck in the meantime.
I would like to also state that supposedly there is a method to reset the radio so that if it does happen I can manually override and turn off the radio/dash etc. They will be showing me the how to and I will share soon!
I would love to hear if anyone else has had this problem please!!!