We recently moved into our home. A resale home, over 40 years old. With that meant a lot of renovations. We did a lot of work to the home but the kitchen remodel was not in our budget.
However we did budget for brand new appliances. We had KitchenAid for over 10 years. Top of the line products and quality built. We sold our last house with appliances included.
When it came time to buy new appliances of coarse we turned to KitchenAid. Well like everything else in the world. A decade later, their product is not as solid and built with quality.
Our fridge is stainless steel. Double doors with freezer at the bottom. There is a water filter device on the left side inside of the fridge. This was not my first choice fridge but the model was big and I wanted room.
In the showroom the fridge looked and operated well. We live in a remote area. They delivered our appliances. Right away we noticed the large deli tray would stick. Also the left hand door would swing closed while the right remained open.
Called for service (we got the 5 year warranty). Service man replaced the tray. For the door they leveled the fridge and it seemed to help out.
Within the year the tray sticks only on a few occasions while the left hand door never stays open unless held open. This is frustrating because you can't put anything in or take anything out including water from the filter without being hit on the back/side by the big door.
It's just a big nuissance. Called the head office to complain on many occasions, with many reps. Called the service man again to check it out.
What did they say?!
They told us the fridge operates normally. The left door should not stay open and will not. That's just how it is and we should stop complaining. Not exactly in these words :)
Basically they told us to suck it up. I mentioned the fridge operated well in the showroom. The doors stayed open. They said that technical support said it's normal for the left door to swing shut. Kinda makes no sense since the water filter is in the fridge on the left side. You never want to go in there because the door hits you on the backside.
Hmmm probably a good side to hide junk food in. OK getting off topic now.
So that's where we stand. Bought the pricey appliances, the extended service and of coarse the KitchenAid people are unresponsive and do not resolve our problem. Instead they tell us it's normal behaviour.
Can anyone else offer any feedback or similar situations with KitchenAid?
Mavra